Job Description
City of Quincy
Job Description
JOB TITLE: Information Technology Intern DATE: August 2022
DEPARTMENT: Information Technology FLSA STATUS: Non-exempt
POSITION SUMMARY:
Under general supervision, performs intermediate tasks with computer hardware, software, and network systems. This position works directly with City departments isolating, troubleshooting and repairing problems with desktop computer hardware and software, peripherals, network connectivity and telecommunications. Reports to the Manager of IT.
JOB FUNCTIONS:
- Provides technical support on desktop computers, monitors, printers, software and telecommunications
- Assists with installing, configuring, upgrading, moving, and administering desktop computers
- Assists in the installation, configuration and maintenance of the city’s INET, network servers, network infrastructure, network cabling, public safety wireless system, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, printers, and related equipment
- Assists with technical support for the City’s IBM AS/400
- Assists in updating website site and Facebook content.
- Performs various other duties as assigned by the Director of Information Technology
REQUIREMENTS:
EDUCATION AND EXPERIENCE:
Pursuing Bachelor Degree in Computer Science or related field and relevant work experience is preferred; or a combination of training and experience that provides the required knowledge, skills and abilities.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of Microsoft operating systems, topologies, and protocols
- Must have the ability to establish and maintain effective working relationships with users and other I.T. staff members
- Ability to install, configure and maintain personal computers, networks, and/or related hardware and software
- Knowledge of LAN/WAN administration, including switching (Equipment sizing, VLANS, Spanning Tree, Trunking), routing (equipment sizing, ACLs, debugging connectivity issues) and remote access (WANs, VPNs)
- Must have the ability to read and understand technical manuals and instructions
- Must have the ability to learn new methods and procedures on the computer
- Must be able to prioritize tasks, work under stress, and meet deadlines
- Ability to maintain a high level of confidentiality
- Must be able to demonstrate technical knowledge of microcomputer hardware, peripherals, operating systems, and network operating systems, including installation procedures, architecture and troubleshooting techniques
- Ability to communicate clearly, both verbally and in written form
SUPERVISORY RESPONSIBILITIES: (Direct Reports)
None
EQUIPMENT TO BE USED:
Computers, fax machines, telephones, calculators, and general office equipment
PHYSICAL REQUIREMENTS:
May require bending, twisting, squatting, crawling, climbing, kneeling, working in confined spaces, standing and sitting for extended periods of time, and occasionally lifting, carrying, pushing or pulling objects over 50 pounds.
WORKING CONDITIONS:
Employee works in a typical office setting and is expected to be consistently reliable and punctual for scheduled work
